No, registration is not required. However, if you register on our service, you will be able to participate in our affiliate program.
2) Do I need to enter a real email address when submitting an exchange request?
Yes. In case of any errors in the application, changes to payment details, or any actions regarding the request, you must send a request from the same email address used to create the order.
3) Operating hours of the online currency exchanger.
All orders are processed automatically 24/7/365. You can find the customer support schedule in the site header. If you have any questions about the exchange — contact us via the online chat or send us an email.
4) How do I make an exchange on your website?
You need to select the exchange direction and fill out the exchange form. Click the "Exchange" button and follow the instructions displayed in the confirmation window. If you have any questions during the process, contact an operator via the online help chat.
5) I forgot my account password, how can I recover it?
You can use the "Password Recovery" feature or contact our chat support service for help.
6) Is it possible to get a refund for an order?
A completed order is non-refundable, meaning that funds cannot be returned once the transaction is finished. If your operation is not yet completed, your funds will be refunded minus the payment system’s commission.Payment system refund fees:- KZT: crypto exchange commission 3.6%- Cryptocurrencies: 1.6% commission (not including withdrawal fees from the exchange)- Perfect Money: 0.6% commission- Advanced Cash: 1% commission- Payeer: 0.5% commission