FAQ

1) Is registration required on your site?

No, registration is not required. But if you register on our service, you can participate in the affiliate program.

2) Do I need to enter real mail when making an exchange request?

Yes. Since in the event that errors occur in the application, changes in the details and any actions with the application, you must send a request from the mail from which the application was made.

3) Working hours of the online electronic currency exchanger.

All orders are processed automatically 24/7/365 days. See the website header for the operating hours of the support service. If you have any questions regarding the exchange – please contact the online chat or send a letter to our email.

4) How to make an exchange on your website?

You need to sеlect the direction of the exchange and fill out an exchange request. Click the Exchange button and follow the instructions that you will see in the confirmation window for the exchange request. If you have any questions during the exchange process, please contact the operator via the online help chat.

5) I forgot my account password, how can I recover it?

To recover your password, you can use the “Password recovery” function or contact our support service in the chat.

6) Is it possible to make a refund upon request?

The completed application is irreversible, i.e. funds are non-refundable for such a request. If your operation is not completed, your money will be returned to you minus the commission of the payment systеm.

Payment systеm commissions for refunds

• Hryvnia – 2%

7) Transfer limits

Payment by card

Getting to the card