FAQ

1) Is registration required on your site?

No, registration is not required. But if you register on our service, you can participate in the affiliate program.

2) Do I need to enter real mail when making an exchange request?

Yes. Since in the event that errors occur in the application, changes in the details and any actions with the application, you must send a request from the mail from which the application was made.

3) Working hours of the online electronic currency exchanger.

All orders are processed automatically 24/7/365 days. See the website header for the operating hours of the support service. If you have any questions regarding the exchange – please contact the online chat or send a letter to our email.

4) How to make an exchange on your website?

You need to sеlect the direction of the exchange and fill out an exchange request. Click the Exchange button and follow the instructions that you will see in the confirmation window for the exchange request. If you have any questions during the exchange process, please contact the operator via the online help chat.

5) I forgot my account password, how can I recover it?

To recover your password, you can use the “Password recovery” function or contact our support service in the chat.

6) Is it possible to make a refund upon request?

The completed application is irreversible, i.e. funds are non-refundable for such a request. If your operation is not completed, your money will be returned to you minus the commission of the payment systеm.

Payment systеm commissions for refunds

• Hryvnia – 2%

7) Is it possible to exchange without binding for transactions with WebMoney?

Our service is the official exchange point of the WebMoney systеm, so we work exclusively according to its rules. Exchange without the necessary links (accounts, cards, wallets) with the participation of the WebMoney systеm is prohibited and is not performed.

8) Errors when exchanging WebMoney?

If you receive an error: “The specified parameters do not correspond to a member of the WMID systеm” – check the correctness of your data entered (the data must match the information in your passport at passport.wmtransfer.com).

If in the application, in the field of the webmoney wallet, it gives the error “Invalid account number” and “The parameter /passport.request/operation/pursetype is incorrect” – make sure that the webmoney wallet is filled in correctly (with capital letters Z, X).

According to the rules of Webmoney, withdrawal is possible only to linked wallets or bank cards. Linking Qiwi or Yandex wallets takes about 2 minutes. Linking a bank card can take a couple of days. If, when placing an application, you see the notification “The specified details are not allowed to withdraw funds for WMID …” – you need to link your wallet or card to the WM purse and then re-issue the application. You can link a bank card or wallet here

Also, on the WM side, there are monthly withdrawal limits for each of the participants, depending on the passport: Formal passport: 5000 USD (or an equivalent amount in another currency); Initial passport: 10,000 USD (or the equivalent in another currency); Personal passport: 100,000 USD (or equivalent in another currency). If you see the notification “… The monthly limit has been exceeded.” When making an application, then you need to change the WM passport level or try again after the limit has expired. Details about the limits can be found here.

9) Transfer limits

Payment by card

Getting to the card

10) Which card can I withdraw funds to?

Webmoney rules prohibit making an exchange in favor of third parties. This means that the owner of the card and the WMID must be the same. All cards are checked at the WebMoney certification center. If you have previously withdrawn webmoney to a card through certified exchange offices, your card has already been verified and you can freely withdraw webmoney to a PrivatBank, Monobank or Visa / Mastercard through our service.